Ubora Institute delivers digital courses, learning materials, and certificates. Because these are digital products delivered instantly, they are generally non-refundable once course access has been granted.
1. General rule
Once you gain access to a course (i.e. your payment has been approved and enrollment activated), we cannot offer a refund for that course.
2. Exceptions
We may issue a refund in these specific cases, at our discretion:
- Duplicate payments — you were charged more than once for the same course.
- Technical payment errors — funds were deducted but access was never granted, and the issue cannot be resolved by activating access.
- Accidental subscriptions — requested in writing within 7 days of the charge, provided you have not consumed a meaningful portion of the course.
3. How to request a refund
Email uborainstituteofdigitalskills@gmail.com from the account's registered address. Include:
- The email on your Ubora account
- The course you paid for
- Date and amount of the payment
- The reason for the refund request
4. Processing
Approved refunds are issued back to the original payment method within 7–14 business days, depending on your bank or mobile-money provider.
5. Referral rewards
Referral rewards and wallet balances earned through the platform are not refundable to cash outside the payout flow described in your wallet.